Mackenzie Brown

Background

Enthusiastic recent high school graduate with experience as a host at The Keg, where I developed strong communication and multitasking skills. A dedicated team player, proven through participation in volleyball club teams and as the team captain of high school volleyball, demonstrating reliability, organization, and a positive attitude. Eager to bring my friendly demeanor and ability to handle diverse tasks efficiently to any work environment.

Education

High School Graduate | June 2024

• Kelowna Christian School - Preschool to Grade 10
• Kelowna Secondary School - Grade 10 to 12

Experience

Lead Host | The Keg Steakhouse + Bar
Kelowna, B.C. | 2021 - Present

• Greeted and welcomed guests professionally, ensuring a positive first impression.
• Managed reservations both in-house and by phone to optimize seating and reduce wait times.
• Coordinated with serving and kitchen staff to ensure a smooth flow of service during peak hours.
• Maintained a clean and organized front-of-house environment, enhancing overall guest experience.
• Handled guest inquiries, special requests, and complaints with tact and professionalism.
• Developed strong communication and multitasking skills in a high-volume, fast-paced environment.
• Demonstrated teamwork and collaboration, contributing to customer satisfaction.

Skills

• Communication
• Punctuality
• Resourcefulness
• Phone and technology skills
• Customer service
• POS and payment experience